Privacy Policy
Privacy Policy
Harmony Health and Wellness Ltd
Harmony Health and Wellness Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or our services.
Who We Are
Harmony Health and Wellness Ltd is a private healthcare provider offering medical services to patients.
- Company Name: Harmony Health and Wellness Ltd
- Company Number: 16086866
- Registered Address: Suite 2, Oxgate House, Oxgate Lane, London NW2 7HU
We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Protection Contact:
Email: admin@harmonyhealth.org.uk
What Information We Collect
We may collect and process the following categories of information:
Personal information
- Name
- Date of birth
- Contact details (email address, phone number, address)
Health and clinical information (special category data)
- Medical history
- Consultation notes
- Test results
- Information relevant to diagnosis, treatment, and ongoing care
Questionnaires and forms
- Pre-consultation medical questionnaires
- Health history, symptom, and lifestyle questionnaires relevant to your care
Website and administrative information
- Appointment bookings
- Communications with us
- Technical data such as IP address and browser type when using our website
How We Collect Information
We collect information when you:
- book or attend an appointment
- complete online forms or questionnaires
- contact us by email or telephone
- use our website
We do not use paper medical records. All patient records are held securely in electronic form.
Use of Questionnaires for Medical Consultations
As part of providing safe and effective healthcare, we may ask patients to complete online questionnaires before or after consultations using our clinical systems.
These questionnaires are used to:
- gather relevant medical information prior to consultations
- support accurate clinical assessment and decision-making
- help clinicians prepare for and deliver appropriate care
Information provided through questionnaires forms part of the patient’s electronic medical record.
How We Use Your Information
We use your information to:
- provide medical care and treatment
- manage appointments and clinical records
- communicate with you about your care
- meet legal, regulatory, and professional obligations
- monitor and improve service quality
We only process personal data where there is a lawful basis to do so.
Lawful Basis for Processing
Under UK GDPR, our lawful bases for processing include:
- Provision of healthcare and treatment
- Compliance with legal and regulatory obligations
- Public interest in healthcare
- Consent, where required
Health and medical information is processed in accordance with UK GDPR provisions relating to healthcare and special category data.
Electronic Records and Systems
We use Semble as our clinical and practice management system. Semble securely stores patient records, questionnaires, and appointment information and supports communications related to your care.
Semble acts as a data processor on our behalf and processes personal data only in accordance with our instructions. Semble has its own Privacy Policy, which patients may review on the Semble website.
Payments and Billing
Payments for services are processed securely using Semble Pay, which uses Stripe as its payment processing provider.
Harmony Health and Wellness Ltd does not store or have access to full payment card details. Payment information is processed securely by Stripe in accordance with industry security standards.
Stripe acts as a separate data controller for payment information and has its own Privacy Policy, which patients may review on the Stripe website.
Use of Clinical Premises
We operate from Until clinical consulting rooms. Until provides the physical consulting facilities only and does not have access to patient medical records or personal data held by Harmony Health and Wellness Ltd.
Privacy, Dignity and Confidentiality
We are committed to protecting patient privacy, dignity, and confidentiality at all times.
Virtual consultations
Virtual appointments are conducted using secure digital consultation platforms that provide private, one-to-one consultation rooms with appropriate security measures to protect communications.
Patients are encouraged to attend virtual consultations from a private location.
In-clinic consultations
In-person consultations take place in private consulting rooms, ensuring conversations and examinations cannot be overheard or observed.
All clinicians and staff adhere to strict confidentiality standards in line with professional, legal, and regulatory requirements.
Patient Feedback
We may invite patients to provide feedback following consultations or use of our services, including through online feedback questionnaires.
Patient feedback is used to:
- monitor quality and safety
- support service improvement
- inform governance and quality assurance processes
Feedback may be reviewed in anonymised or aggregated form. Feedback is not used for marketing without consent.
Sharing Your Information
We may share your information:
- with healthcare professionals involved in your care, where appropriate
- with laboratories or diagnostic providers
- where required by law or regulatory bodies
We do not sell personal data or share it for third-party marketing purposes.
Marketing Communications
We do not use patient health or clinical information for marketing purposes.
We will only send marketing communications where you have opted in, and you may opt out at any time.
Data Storage and Security
- All records are stored securely in electronic systems
- Access to personal data is restricted to authorised individuals only
- Appropriate technical and organisational safeguards are in place
Medical records are retained securely for legally required periods, even if the service closes, before being safely destroyed.
If We Cease to Operate
If Harmony Health and Wellness Ltd ceases to operate, we will continue to handle patient data lawfully and securely.
Where reasonably possible, we will:
- notify patients in advance
- allow patients to access and download their medical records
- transfer data securely and in encrypted form to another provider where requested or appropriate
- comply with statutory medical records retention requirements
Patient data will remain protected and accessible throughout the retention period.
Your Rights
Under data protection law, you have the right to:
- access your personal data
- request correction of inaccurate information
- request restriction of processing
- request deletion where appropriate
- object to certain uses of your data
- receive a copy of your data
We aim to respond to data rights requests within one month, in line with legal requirements (this may be extended where permitted by law).
Website Cookies
Our website uses essential cookies and may use analytics cookies to understand website usage and improve user experience. Cookies do not collect sensitive medical information.
You can manage cookies through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Harmony Health and Wellness Ltd
Email: admin@harmonyhealth.org.uk
Complaints
If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Last updated: February 2026
Next review: February 2028