Terms & Conditions

Harmony Health and Wellness Ltd

These Terms & Conditions explain how our services are provided and what patients can expect when using Harmony Health and Wellness Ltd (“we”, “us”, or “our”).

By booking or attending an appointment with Harmony Health and Wellness Ltd, or by using our website, you agree to these Terms & Conditions.

About Us

Harmony Health and Wellness Ltd is a private healthcare provider offering medical consultations and related services.

  • Company Name: Harmony Health and Wellness Ltd
  • Company Number: 16086866
  • Registered Address: Studio 2 Oxgate House, Oxgate Lane, London, United Kingdom, NW2 7HU

Our Services

We provide private medical services, including in-clinic and virtual consultations, health reviews, and related investigations.

All services are delivered by appropriately qualified and regulated healthcare professionals in line with professional standards and clinical guidance.

We do not provide NHS services.

Appointments and Consultations

Appointments may be provided:

  • in person at our consulting premises, or
  • remotely via secure digital consultation platforms

Patients are responsible for:

  • attending appointments on time
  • ensuring information provided is accurate and complete
  • having a suitable private environment for virtual consultations

Remote consultations have inherent limitations and may not be suitable for all medical concerns. Where appropriate, clinicians may recommend an in-person appointment, further assessment, or onward referral.

Emergency Care

Our services are not suitable for medical emergencies.

If you are experiencing a medical emergency or urgent symptoms, you should call 999, attend your nearest emergency department, or contact NHS 111 as appropriate.

Medical Advice and Clinical Responsibility

Clinical advice is provided based on the information available at the time of consultation.

You confirm that the medical and personal information you provide is true, complete, and accurate to the best of your knowledge. Inaccurate or incomplete information may affect clinical advice or treatment decisions.

Patients are encouraged to follow clinical advice given and to seek further care where recommended.

Prescriptions and Referrals

Prescriptions and referrals are issued at the clinician’s professional discretion and only where clinically appropriate.

We cannot guarantee that:

  • a prescription will be issued
  • a specific medication will be prescribed
  • a referral will be accepted by third-party providers

Fees and Payment

Fees for services are displayed clearly at the time of booking or provided on request.

Payment is required in advance of appointments unless otherwise agreed.

Payments are processed securely using Semble Pay, which uses Stripe as its payment processing provider. We do not store payment card details.

Fees are charged per appointment. If a consultation has started and the patient chooses to end it early, no refund will be provided for unused time.

Cancellations and Missed Appointments

Appointments can be cancelled or rescheduled up to 24 hours before the scheduled appointment time without charge.

If an appointment is cancelled with less than 24 hours’ notice, or if a patient does not attend their appointment, the full consultation fee may be charged.

There is no charge for rearranging an appointment, provided at least 24 hours’ notice is given.

We recognise that exceptional circumstances can arise and will consider these on a case-by-case basis.

Repeated late cancellations or missed appointments may affect future booking availability.

Test Results and Follow-Up

Where tests or investigations are arranged:

  • results will be communicated as agreed
  • timeframes may vary depending on third-party providers

Patients are responsible for arranging follow-up appointments where recommended.

Confidentiality and Data Protection

We take patient confidentiality seriously.

Personal and medical information is handled in accordance with:

  • UK GDPR
  • Data Protection Act 2018
  • our Privacy Policy, which forms part of these Terms

Please refer to our Privacy Policy for full details on how personal data is collected, used, stored, and retained.

Use of the Website

Our website is provided for general information and booking purposes only.

While we aim to keep information accurate and up to date, website content should not be relied upon as a substitute for professional medical advice.

Feedback and Complaints

We welcome feedback and aim to resolve concerns promptly and fairly.

If you wish to raise a concern or complaint, please refer to our Complaints Policy, which explains how issues are handled and how concerns may be escalated.

Limitation of Liability

Nothing in these Terms limits or excludes liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any liability that cannot be excluded by law

Our liability is otherwise limited to the extent permitted by law.

Changes to Services or Terms

We may update our services, fees, or these Terms & Conditions from time to time to reflect changes in law, guidance, or service provision.

The most current version will always be available on our website.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please contact:

Harmony Health and Wellness Ltd
Email: admin@harmonyhealth.org.uk

Last updated: February 2026
Next review: February 2028